I gladly accept returns and exchanges
Refunds
Once a refund is initiated, you should see a pending transaction on your bank account for the refunded amount within 1–2 working days. This timeline to post the transaction ultimately depends on the card-issuing bank.
Note: Pending transaction notifications currently apply to payments made with Visa or Mastercard. Pending transaction notifications will not apply for payments made with American Express, Discover and other card networks.
Square’s full refund time frame typically takes 2–7 working days. Once the refund is processed and sent to the card issuing bank, it can take another 2–7 working days (depending on the bank’s processing speeds) for the refund to post to your account. In total it can take 4–14 working days for you to receive your refund.
I don’t accept cancellations
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.